Magna5 Knowledge Base

Help Topics

• IT Support Portal

  Support for using the IT Services portal for support tickets, project tracking, and viewing invoices.
• Account Management & Payments

  View invoice history and pay online.
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  MyGlue Documentation Portal

  Support for creating, modifying, and managing information in MyGlue.
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  Circuits / POTS / Internet

  Support and troubleshooting for circuits, pots lines, and internet.
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  UCaaS / Cloud PBX

  Support for Unified Communications as a Service / Cloud PBX hosted voice services
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  Data Backup and Disaster Recovery

  Support for Commvault and Workstation Data Backup
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  Network & Systems Monitoring

  How to use the Network & System Monitoring Portal
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  Managed Detection & Response

  Support for AlienVault (USM) accounts, monitoring, and deployments.
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  Cloud Managed Network

  Support for Cisco Meraki Cloud Managed Networks.
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  Defined Edge SD-WAN

  Support for Velocloud SD-WAN Managed Networks
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  Magna5 Cloud

  Support for connecting to the Magna5 Cloud.
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  Office365

  Support for Office365 Provisioning and Products
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  Computer & Mobile Support

  Find answers for general support issues with your computer and mobile device. Still need help? Magna5 offers a 24x7 help desk for businesses and non-profits.