Magna5 Support Center

Help Topics

• IT Support Portal

  • Submit & View Tickets in the IT Support Portal
  • View Projects Status in IT Support Portal
  • View Invoices in the IT Support Portal

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  MyGlue Documentation Portal

  • How do I Login to MyGlue?
  • How do I Setup MFA in MyGlue?
  • Sharing Permissions in MyGlue

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  Network & Systems Monitoring

  • How do I Sign into the Monitoring Portal?
  • How do I Update my Password for the Monitoring Portal?
  • How do I use the Monitoring Portal?

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  Magna5 Cloud

  • How to Configure FortiClient VPN (Windows & MAC)
  • How to Download FortiClient VPN
  • How to Configure FortiClient VPN (Android)

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  Office365

  • How do I Install Office 365?
  • Setup Outlook for Android
  • How do I Create a New Mail Profile?

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  Data Backup and Disaster Recovery

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  Defined Edge SD-WAN

  • How do I Sign into VeloCloud?
  • How do I Change my VeloCloud Password?
  • How do I View my Quality Score? (VeloCloud)

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  FortiClient

  • How to Download FortiClient VPN
  • How to Configure FortiClient VPN (Windows & MAC)
  • How to Configure FortiClient VPN (Android)

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  Cloud Managed Network

  • How do I Login to the Meraki Portal?
  • How do I Install the Meraki Mobile App?
  • How do I View Device Health and Performance? (Meraki)

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  Microsoft Windows

  • How can I Clear Disk Space?
  • Windows 10 Laptop Wi-Fi
  • How do I stop Applications from Starting Automatically?

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  Apple Mac OS

  • How can I Clear Space on my Mac?
  • How do I Adjust my Mac Resolution or Display?
  • How do I Connect my Mac to Wi-Fi?

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  Apple iPhones & iPads

  • Using Accession Mobile
  • How do I Setup Email on my iPhone or iPad?
  • How do I install apps on my iPhone?

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  Android Phones & Tablets

  • Using Accession Mobile
  • Setup Outlook for Android
  • How do I Setup Email on Android?

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  Circuits / Internet

  • My Phone is not Working
  • Multiple Phones Experiencing Issues
  • Internet is not Working

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  Managed Detection & Response

  • How do I log into AlienVault?
  • AlienVault Overview Navigation
  • AlienVault Alarm Navigation Overview

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• Telco Account Management & Payments

  • How do I setup an account on the MyMagna5 Portal?
  • How do I pay my bill online?
  • How do I open a Telco Support Ticket?

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  UCaaS / Cloud PBX

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  About Magna5 Managed Services

  • Getting Started with Magna5 IT Managed Services
  • Add Magna5 as a Delegated Admin in Microsoft 365

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