Magna5 Knowledge Base

Help Topics

• Account Management & Payments

  View invoice history and pay online.

• Printing, Scanning, Faxing

  Procedures for setting up and troubleshooting printing, scanning, and faxing.
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  Circuits / POTS / Internet

  Support and troubleshooting for circuits, pots lines, and internet.
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  UCaaS

  Support for UCaaS hosted voice services
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  Accession Collaboration & Meetings

  Support for Accession Desktop, Mobile, and Meeting
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  Phone Support

  Manuals for supported UCaaS Phones
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  Office365

  Support for Office365 Provisioning and Products
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  Data Backup

  Support for Commvault and Workstation Data Backup
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  Network & Systems Monitoring

  How to use the Network & System Monitoring Portal
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  Cloud Managed Network

  Support for Cisco Meraki Cloud Managed Networks.
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  Defined Edge SD-WAN

  Support for Velocloud SD-WAN Managed Networks
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  Workstations

  Support for desktop computers and laptops.
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  Mobile Devices

  Support for tablets and smart phones.
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  Zix

  Support for Zix email encryption.