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How do I Recover Data on my Laptop or Workstation?

1. To restore from the machine that you are currently using, please click here to open the Restore Webpage for your PC.

Administrators Only:

For Administrators using the Monitoring Portal to restore items from a different WorkstationLog into the Monitoring Portal. Instructions for Logging in can be found here. 

Once signed in, go to the Configuration drop down menu on the left side of the screen. Expand “Backup Manager” then “MSP Backup” and then click on “Dashboard”. Finally, click on the gear icon next to the device name and select “Launch backup client”.

2. Once the webpage loads, click on the Restore tab.

a. First, select the Date you would like to restore from then choose from the available backup Times for the selected date. 

b. Next, under files and folders select the files\folders that you need to restore.

  • You will only be able to restore to the source computer using this method. However, you can restore to a network location if the path does not require credentials. 
  • If different types of backups are available to restore from such as SQL, they will be available on the left side of the screen under the search box. Click on the backup type to choose what to restore. 

Administrators Only:

If the restore needs to be restored to a different PC and cannot be copied from the source computer or a shared path, the Recovery Console will need to be used.

Note

If you are not sure where a file was located, you can search for the file by typing part of the file name in the search box at the top left of the screen. Once you located the file you need, click on the file name to expand it and select the circle on the right side of the screen. Lastly, select where you want to restore the file too using the restore location option then click “Restore” when finished.

3. Once you click on Restore you should see a progress bar on the top of the screen such as the one below. Once the restore finishes, the items you selected will be in the restore location you specified in the previous step.

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