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Internet is not Working

Physical Connections:

1. Reboot your computer. Sometimes the DHCP server becomes busy or otherwise fails to respond within the timeout, causing your network connection to fail. Rebooting causes this to repeat and often fix itself.

2. Locate your router and reboot it. This can be done simply by disconnecting the power cable from it, and after 10 seconds, reconnecting it. If you do not have internet connectivity 10 minutes after power cycling your router, attempt rebooting your computer again.

Example Router:

3. Check your cabling. Locate the ethernet cable (image below) connecting to your computer and assure it is securely connected. Also confirm all cables are securely connected to your router.

4. Check both ends of the power cable to your router. If there are no lights showing on the router the cable is likely loose. If the power cable is seated securely on both ends and there are still no lights, try plugging the cable into a different outlet.

If you have rebooted your machine, router, and confirmed all cables are securely connected please contact us for further assistance.

Wireless Connections:

If you are experiencing issues with wireless connectivity on your device follow the steps below.

1. Assure Wi-Fi is turned on and airplane mode is turned off on your device and reboot.

2. Forget known networks on your device.

  • Open your settings app
  • Open Wi-Fi
  • Locate known network(s) and tap/click or press and hold to view “Forget” option.
  • Tap/click “Forget”
  • Reboot the device and try to connect again.

3. Locate your router and reboot it. This can be done simply by disconnecting the power cable from it, and after 10 seconds, reconnecting it. If you do not have internet connectivity 10 minutes after power cycling the router, try rebooting your device again.

4. Check both ends of the power cable to your router. If there are no lights showing on the router the cable is likely loose. If the power cable is seated securely on both ends and there are still no lights, try plugging the cable into a different outlet.

If you have rebooted your device, router, and confirmed Wi-Fi is enabled please contact us for further assistance.

Note

You may also test your internet speeds using this tool.

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