All initial service requests should be initiated with the Magna5 Operations Center(NOC) by phone or e-mail. You may request escalation by phone to the
Operations Center or you can contact a member of the escalation team directly. A case number will be provided upon your initial communication with the Network Operations
Center and is necessary for request tracking. If you do not reach alive individual at a particular level, please go to the next level.
| First Point of Contact | Phone | |
| 24/7/365 Operations Center | 1-844-462-4625 | itsupport@magna5global.com |
| Escalation Level | Name | Title | Email, Teams, and Phone |
| 1st Level | Jason Wahl | Operations Center Team Lead | jwahl@magna5global.com 412-260-4184 |
| John Bigler | Operations Center Team Lead | jmbigler@magna5global.com (724) 312-2022 | |
| Ken Bish | Technical Operations Manager | kbish@magna5global.com 724-884-3263 | |
| 2nd Level | DaShawn Boring | Director – Operations Center | dboring@magna5global.com 724-709-9938 |
| Eric Markowski | IT Network Engineering Manager | emarkowski@magna5global.com 814-572-6376 | |
| Sean Gority | IT Systems Engineering Manager | sgority@magna5global.com 724-213-0124 | |
| 3rd Level | Matt Kimpel | Director of Engineering | mkimpel@magna5global.com 724-350-8488 |
| 4th Level | Justin Cameron | SVP of IT Services | jcameron@magna5global.com 724-350-4814 |