All initial service requests should be initiated with the Magna5 Operations Center(NOC) by phone or e-mail. You may request escalation by phone to the
Operations Center or you can contact a member of the escalation team directly. A case number will be provided upon your initial communication with the Network Operations
Center and is necessary for request tracking. If you do not reach alive individual at a particular level, please go to the next level.
| First Point of Contact | Phone | |
| 24/7/365 Operations Center | 1-844-462-4625 | itsupport@magna5global.com |