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Open an IT Managed Services Ticket


The Magna5 Help Desk & Operations Center technicians are fully accessible 24/7/365 via portal, chat, toll-free number, or email. Technicians have the capability initiate a remote screen share session to your computer, phone, or table to troubleshoot and diagnose issues

Submit & View Tickets from the Support Portal
You can login to our IT Managed Services ticketing portal to open a ticket, view existing tickets, and track projects.
Login to the IT Support Portal
First time user? Learn how to use the IT Support Portal

Chat with the Help Desk
Our Help Desk is available 24/7/365, this is available for all clients with a contract for Help Desk support. 
Start Chatting with the Help Desk

Call the Help Desk & Operations Center
The IT Services direct phone number is
844-4M5ITMS (844-465-4867), please select the appropriate option to ensure you are routed to the correct support group.

Email the Operations Center & Help Desk
ITsupport@magna5global.com for issues with systems, network, or in response to a monitoring alert.

helpdesk@magna5global.com for any issues with your workstation, tablet, or mobile phone

In the event a critical issues arises that needs immediate escalation you can refer to the IT Services Escalation page

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